Thanks so much for taking the time to write and let us know about the problem you had with the yarn. As you know, knots here and there are a hazard of knitting, but I’ve never heard of a problem like the one you described.
I’d be happy to offer you a replacement ball of A-MAIZing for your project. Please just let me know what item number and dyelot you need. I’ll also need your name and mailing address.
Thanks so much for writing and giving us the opportunity to make this into a positive knitting experience for you. We really do care!
So lovely! I feel bad about ever complaining at all, and will be buying lots of their yarn!
I was so cheered by this email that I finished the tank, except I'm waiting for the last ball of yarn from SWTC to finish the inch or two on the bottom. I even did the crocheting around the edges, doing the ruching in the center, and the weaving in of ends.
Every time I knit something I vow to weave in the ends as I go, so that it's not such a huge overwhelming task at the end. And every time I can't be bothered to do it until the end. Today I watched the last bit of Harry Potter 3 during the weaving in, which helped tremendously. I am so in love with the hats the Beauxbatons wear in the movie!
Anyone have any good ideas where I might find one?